Frequently Asked Questions
Clear answers about our cybersecurity practices, service areas, and community initiatives.
We offer free community seminars for senior centers, public libraries, churches, and local clubs throughout Hancock County and coastal Maine. Simply select "Free Senior Scam Clinic / Presentation" in our contact form below or call (207) 358-8477 to coordinate a date and topic!
1. Do NOT pay any ransom or buy gift cards.
2. Disconnect the affected computer from Wi-Fi or unplug the network cable immediately to prevent malware spread.
3. Leave the computer powered on to preserve forensic memory.
4. Call Downeast Digital Shield immediately at (207) 358-8477 for rapid local triage and containment.
We are proudly based in Ellsworth, Maine. We conduct in-person consultations and on-site technical service Monday through Friday until 2:00 PM across Hancock County, Mount Desert Island (Bar Harbor, Northeast Harbor, Southwest Harbor), Blue Hill Peninsula, and the greater Bangor area. We also provide secure remote management state-wide.
Each month, we reserve pro-bono service blocks for local Maine 501(c)(3) organizations, volunteer emergency services, and community food pantries. We review your current IT setup, configure reliable automated backups, and help secure donor information without depleting your operating funds.
Modern cyber attacks rarely rely on simple viruses. Modern threats use fileless malware, stolen session cookies, legitimate remote-access tools, and sophisticated spear-phishing. Our managed defense utilizes Endpoint Detection and Response (EDR) with real-time behavioral monitoring and human oversight to block malicious actions before data can be exfiltrated.